Contact Crothersville Water Restoration

What should Crothersville homeowners do in the first hour after a leak?

Start with safety and the water supply, and call us while you work down this list.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether the leak has stopped or water is still coming in.
• Whether the water came from inside the house or from outside.
• Whether the floors feel soft or damp above the crawl space.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Crothersville date mostly from the 1960s to 1980s, and the decade tells the crew what kind of pipes to expect.
• If any outlets or appliances are in the water.
• Whether you've called your insurance company yet, and either answer is fine.

Answer what you can, and the crew will fill in the rest during the first visit.

What does the first visit look like?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Why do the age and layout of your Crothersville home matter on the call?

A lot of Crothersville was built in the 1960s to 1980s, when galvanized steel and early copper were common for supply lines. Around Crothersville, two story homes are common. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Being near Hominy Ditch means storm water and a high water table are part of the picture, so tell us if the water came from outside. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Share what you know about the house on the call, even if it's a rough guess.

Is your neighborhood in the Crothersville service area?

Homeowners in these parts of Crothersville use this page:

• Downtown / Original Railroad Grid · basements are common
• North Armstrong Street / North Preston Street area · built mostly in the 1950s to 1970s, most with basements
• South Preston Street / School Campus area · homes from the 1950s to 1970s, basements are common
• Howard Street / Town Hall area · built mostly in the 1900s

This number also takes calls from nearby Seymour and Brownstown. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Crothersville?